Visit RW
University


RW University - Mastering Customer Relationships

510

Customer Service Certificate

$ 99

Enroll

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
(Contact Hours: 23)

1640

Introduction to Customer Relationship Management-Part 1

$ 199

Enroll

In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
(Contact Hours: 24)

1641

Advanced Customer Relationship Management -Part 2

$ 199

Enroll

Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course
(Contact Hours: 24)

3431-B

Dealing with Customer Complaints

$ 69

Enroll

When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
(Contact Hours: 1)

 

520-A SD

Influence Your Customer to Take Action and Buy

$ 89

Enroll

Achieve the right personal “chemistry” throughout the selling process.
(Contact Hours: 5)

349

The Art of Active Listening

$ 99

Enroll

 

Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.
(Contact Hours: 3)

 

 

Complete Course Catalog
Have a question that needs a quick answer? Click here for more information